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Published: August 2, 2024

Dairy – Taking the Pathway

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About Taking the Pathway

Canada’s Agri-Food sector is a significant contributor to our nation’s economy and was recently identified as one of Canada’s top growth industries over the next 10 years. Despite this, the sector continues to face a critical labour shortage that, if left unresolved, will impede the industry’s growth, employment opportunities, and overall sustainability.

To address this shortage, Food Processing Skills Canada (FPSC) has embarked upon a landmark Labour Market Information Study (LMI). In its finality, the LMI will provide government and decision-makers with the research needed to make regulatory changes that will bring both prosperity and opportunity to the sector.

Understanding Your Career Pathway in Logistics lays crucial groundwork for the LMI by defining occupations and career pathways in the logistics function of food and beverage processing. Utilizing this data, the LMI will take in-depth reviews of each career pathway and their specific challenges and opportunities.

How to use the Career Pathway

This document provides practical information about the career paths available for workers in logistics in the food and beverage processing industry. In a time when attraction and recruitment of workers is important to keep up with demand, the career pathway can be helpful to educate potential workers about the opportunities and career pathways within the area of logistics. The career pathway is a helpful tool for employers to attract, recruit, and retain productive and skilled workers.

Developing the Career Pathway

To learn more about the career pathways in logistics in food and beverage processing, we conducted extensive research to learn about the various job positions and skill levels, including collecting and analyzing job descriptions, job advertisements, organizational charts, and other occupational information from a variety of food and beverage processing facilities.

Logistics in Food and Beverage Processing

Our research helped to identify key factors that are unique to the logistics function of the food and beverage processing industry:

Logistics is linked to Food Safety Management Programs

Proper receiving, handling, storage, and shipping are important aspects of the food safety management program to prevent the risk of biological, chemical, or physical hazards. The management of inbound and outbound ingredients, materials, and products is crucial to ensure food safety and traceability within a food and beverage processing facility. All members of the logistics and warehousing team play an important role in ensuring the production of safe, high-quality food products.

Inbound and Outbound Logistics

Overall, logistics can be separated into two main processes – inbound and outbound. Inbound logistics includes receiving, unloading, and storing ingredients and materials that make up the inventory of the facility. Outbound logistics includes the packing and shipping of goods and products that are produced by the facility. Logistics is a very complex and ongoing process within a food and beverage processing facility, and it is very cyclical in nature.

 

In-house vs. Third-Party Logistics and Coordination

Some facilities, particularly large processors, have their own logistics and transportation departments. In these cases, the dispatching, scheduling, and transport of products is handled in-house. Other facilities may store their finished product on-site (i.e., warehousing), but the actual transportation logistics (including customs, scheduling, dispatching, and transporting) is contracted out to a third-party provider. In addition, facilities may only have short-term storage on-site; in this case, transportation services (in-house or hired) transport product to facilities for long-term storage or warehousing.

 

Understanding the Career Pathway

The career pathway for logistics in the food and beverage industry illustrates the progression of occupational levels from foundational skills to executive management. The career pathway is comprised of six (6) levels. The typical entry-point into logistics is at the Foundational Skill Level. With work experience and training (often offered on-the-job), workers can progress upward on the career pathway within the logistics department, which can include receiving, handling/warehousing, and shipping. This resource illustrates the potential progression of workers within and across the defined steps of the logistics function within a food and beverage processing facility.

Occupational Levels

Foundational Skill Level (FS)

Foundational Skill Level positions are often entry-level roles or jobs that require no prior experience or training to work in a dairy facility. While a high school diploma or equivalent may be preferred, it is not typically required by most businesses. Training for foundational skill level jobs most often occurs on the job, and job shadowing is an important component of this training.

Applicable NOC Code(s)

  • NOC 95106 – Labourers in food and beverage processing
  • NOC 65102 – Store shelf stockers, clerks and order fillers

Sample Titles for Foundational Skill Level Jobs within Logistics in food and beverage processing include:

  • Preloader
  • Order Picker
  • Package Handler
  • Forklift Operator
  • Freight Handler/Loader/Unloader
  • Labourer – Warehouse/Storage/Material Handling
  • Loader/Unloader
  • Packer – Material Handling
  • Pick-up Machine Operator
  • Pallet Lift/Loader Operator; Pallet Truck Operator; Palletizer Operator
  • Stacker; Stacker Operator; Stacking Machine Tender
  • Stock Helper; Stock-Keeper Helper; Stockpiler
  • Storage Person
  • Warehouse Worker/Helper

Semi Skill Level (SS)

Semi Skill Level workers typically have 6 months to 1 year of experience working in logistics. A high school diploma is often preferred but may not be required. Workers in this job class typically receive training on the job and may also receive Workplace Hazardous Materials Information System (WHMIS), food safety, and food safety management system training, such as Hazardous Analysis Critical Control Point (HACCP). Workers who start in Foundational Skill Level positions often progress into Semi Skill Level positions as they gain additional experience and training.

Applicable NOC Code(s)

  • NOC 94143 – Testers and Graders, Food and Beverage Processing
  • NOC 14402 – Production Logistics Workers
  • NOC 14403 – Purchasing and Inventory Control Workers
  • NOC 14400 – Shippers and Receivers

Sample Titles for Semi Skill Level Jobs within the Dairy Processing Sector include:

  • Warehouse Shipper/Associate
  • Shipping/Receiving Clerk
  • Order Desk Attendant
  • Shipping Clerk/Checker
  • Food and Beverage Control Clerk – Inventory
  • Food Controller – Inventory
  • Inventory Planner/Clerk
  • Procurement Clerk
  • Freight Receiver/Receiver Clerk/Shipper/Checker
  • Stock Handler/Receiver
  • Warehouse Shipper/Receiver/Receiving Clerk
  • Milk Receiver-Tester
  • Produce Tester – Food and Beverage Processing

High Skill Level (HS)

High Skill Level Workers typically have at least 1 year of experience (typically 1-3 years) in logistics and are familiar with all stages of the logistics process. A high school diploma is an asset. Additional training related to supervising workers may be provided in-house or acquired through continuous learning. Workers in Semi Skill Level positions often advance to High Skill Level positions as they gain additional experience and training.

Applicable NOC Code(s)

  • NOC 13200: Testers and graders in food and beverage processing.
  • NOC 13201: Production and transportation logistics coordinators.
  • NOC 12102: Procurement and purchasing agents/officers.

Sample Titles for Semi Skill Level Jobs within the Dairy Processing Sector include:

  • Expediter
  • Customs Officer
  • Purchasing Clerk
  • Purchasing and Inventory Management Coordinator
  • Shipping Coordinator
  • Transportation Coordinator
  • Cargo/Freight Agent

Supervisory Skill Level (S)

Supervisory Skill Level workers typically have 2-3 years of experience in logistics. Additional training in logistics, scheduling and coordination, supervision, and employee management may be required and provided by the company. A high school diploma or equivalent is often required, with additional post-secondary education being an asset. It is typical for supervisors to start at the Foundational Skill Level and advance to supervisory roles through experience and additional training. Supervisors are often required to complete WHMIS, food safety, and food safety management system training.

Applicable NOC Code(s)

  • NOC 12013 – Supervisors, supply chain, tracking and scheduling coordination occupations

Sample Titles for Supervisory Skill Level Jobs within the Dairy Processing Sector include:

  • Head Shipper
  • Inventory Control Supervisor
  • Inventory Clerks Supervisor
  • Logistics Supervisor
  • Purchasing Clerks Supervisor
  • Warehouse Supervisor

Management Skill Level (M)

Management Skill Level workers typically have a minimum of 5 years of supervisory experience in logistics. Leadership experience is considered an asset. A post-secondary education may be required or considered a strong asset. Additional training in management is often required of job incumbents. Managers often require WHMIS, food safety, and food safety management system training.

Applicable NOC Code(s)

  • NOC 90010 – Manufacturing manager

Sample Titles for Management Skill Level Jobs within the Industrial Baking Sector include:

  • Warehouse Manager
  • Warehouse Operations Manager
  • Inventory Manager

Senior Executive Leadership Skill Level (SE)

Senior Executive Leadership Skill Level workers typically have extensive experience, such as 7-10+ years, within logistics in the food and beverage processing industry or related sectors. They are responsible for managing corporate affairs and guiding the strategic direction and vision of the organization. Skills in organizational management and business administration are critical for these roles.

Applicable NOC Code(s)

  • NOC 0911 – Manufacturing Manager

Sample Titles for Senior Executive Leadership Skill Level Jobs within the Dairy Processing Sector include:

  • Director of Warehousing
  • VP of Logistics

Steps in Food Processing Logistics

Logistics can be viewed as a continuous cycle, with materials being received and shipped on a regular basis. The cycle consists of 4 main steps including: Receiving, Handling, Warehousing/Storage, and Shipping. In many cases, employees will complete tasks associated with more than one step of the process.
Step Key Tasks and Responsibilities
Receiving Arrival:
  • Inspect goods and materials upon arrival for established specifications such as product temperature, type, quantity, and packaging conditions.
  • Verify and document:
    • Incoming raw materials from approved suppliers.
    • Cleanliness of the truck (no foreign materials, dirt, odors, rodents, insects, or pests).
    • Temperature of the truck to maintain products according to specifications.
    • Condition of door seals (close-fitting doors with no spaces at sides or bottom).
    • General truck conditions (no cracks, insulation in good condition, etc.).
Loading and Unloading:
  • Follow company sanitation and hygiene procedures at all times.
  • Package food products in suitable containers to prevent damage and spoilage.
  • Verify that proper product temperature is maintained.
Documentation:
  • Complete important documentation for traceability, including:
    • Time of receipt.
    • Type of product.
    • Ingredient and product packaging.
    • Labeling.
    • Lot number.
    • Pallet tag, quantity, size, and weight.
Step Key Tasks and Responsibilities
Receiving Arrival:
  • Inspect goods and materials upon arrival for established specifications such as product temperature, type, quantity, and packaging conditions.
  • Verify and document:
    • Incoming raw materials from approved suppliers.
    • Cleanliness of the truck (no foreign materials, dirt, odors, rodents, insects, or pests).
    • Temperature of the truck to maintain products according to specifications.
    • Condition of door seals (close-fitting doors with no spaces at sides or bottom).
    • General truck conditions (no cracks, insulation in good condition, etc.).
Loading and Unloading:
  • Follow company sanitation and hygiene procedures at all times.
  • Package food products in suitable containers to prevent damage and spoilage.
  • Verify that proper product temperature is maintained.
Documentation:
  • Complete important documentation for traceability, including:
    • Time of receipt.
    • Type of product.
    • Ingredient and product packaging.
    • Labeling.
    • Lot number.
    • Pallet tag, quantity, size, and weight.
Handling
  • Follow Good Manufacturing Practices (GMP) at all times.
  • Implement safe handling procedures, including controlled temperature, humidity, and personal hygiene.
  • Protect materials, goods, and products from contamination by pests, microbiological, physical, and chemical hazards, and spoilage.
Warehousing/Storage
  • Ensure products are stored adequately to maintain the integrity of packaging and pallets.
  • Allow maximum air circulation and stock rotation.
  • Assign different storage areas for different products (e.g., ingredients, raw materials, finished products) to avoid cross-contamination.
  • Use products within the manufacturer’s specified time period to follow shelf life requirements.
  • Ensure proper rotation of food and packing materials – e.g., First In, First Out (FIFO) – to minimize contamination, damage, and spoilage.
Shipping Inspection:
  • Inspect and document the condition of trucks, containers, and carriers when preparing for outbound shipping.
  • Verify cleanliness of the truck.
  • Check for odors and obvious dirt/contamination.
  • Check for chemical contamination (e.g., fluids, powders, chemical residues).
  • Verify temperature of the truck based on goods.
  • Ensure temperature measuring devices will work during transport.
Documentation:
  • Keep a log of inspection and cleaning tasks, indicating type of loads, cleaning and sanitation procedures for equipment, inspection results, and any issues cited.

DAIRY POSITIONS/CAREER LADDER

SE: SENIOR EXECUTIVE LEADERSHIP
M: MANAGEMENT
S: SUPERVISORY
HS: HIGH SKILL
SS: SEMI SKILL
FS: FOUNDATIONAL SKILL

Logistic Competencies

Manage Inventory:

  • Establish inventory system
  • Maintain inventory system
  • Manage problem inventory
  • Complete cycle counts

Handle Inventory:

  • Pick and pack orders
  • Prepare product for shipping
  • Load product
  • Receive product
  • Unload product
  • Provide inventory to production
  • Follow storage procedures
  • Receive live fish and seafood

Manage Warehouse:

  • Plan warehouse operations
  • Develop warehouse plan
  • Oversee warehouse operations

Manage Transportation:

  • Design transportation network
  • Determine carrier requirements
  • Select carrier
  • Obtain transportation insurance

Logistic Flowchart

Career Pathway

Executive Leadership Skill Level

NOC 90010 – Manufacturing Manager

  • Director of Warehousing
  • VP of Logistics
    • Strategic planning/contributing to strategic planning for the organization in the area of logistics
    • Identify opportunities to eliminate waste, add value, maximize yield, and develop solutions by initiating team-based studies and trials related to logistics process improvement
    • Develop and implement continuous improvement strategies in the organization
    • Set and monitor budgets
    • Oversee quality control, inventory management, and finished product warehousing and transfers
    • Lead, motivate, and coach all employees to drive performance
    • Identify and implement capital projects/physical facility improvements such as technology upgrades
    • Track and ensure that regulation changes are implemented throughout the organization
    • 7-10+ years of experience in the logistics industry

Management Skill Level

NOC 90010 – Manufacturing Manager NOC 70012 – Facility Operation and Maintenance Manager

  • Warehouse Manager
  • Warehouse Operations Manager
  • Inventory Manager
    • Provide leadership and direction to logistics staff
    • Plan, organize, direct, control, and evaluate the logistics operations of the facility
    • Direct quality control inspection system and develop logistics reporting procedures
    • Plan and manage logistics budget
    • Collect and report plant data related to logistics and warehousing
    • Ensure customer satisfaction by verifying shipping schedules are met
    • Maintain inventory of raw materials and finished products
    • Ensure all SOPs are developed, used, and maintained
    • Ensure compliance with all regulatory requirements and guidelines
    • Lead and manage employees
    • Collaborate with other organization departments to meet corporate goals
    • Minimum of 5 years of experience in shipping/logistics
    • Additional training/certification in logistics is a strong asset
    • Leadership experience

Supervisory Skill Level

NOC 12013 – Supervisors, Supply Chain, Tracking, and Scheduling Coordination Occupations

  • Head Shipper
  • Inventory Control Supervisor
  • Inventory Clerks Supervisor
  • Logistics Supervisor
  • Purchasing Clerks Supervisor
  • Warehouse Supervisor
    • Supervise, coordinate, and schedule the activities of logistics workers
    • Establish methods to meet work schedules and coordinate work activities with other departments
    • Resolve work problems and recommend measures to improve productivity
    • Train staff in job duties, safety procedures, and company policy
    • Recommend personnel actions such as hirings and promotions
    • Prepare logistics and other reports
    • 3-5 years of experience in logistics
    • Additional training in logistics considered a strong asset
    • Experience in supervising others is an asset

High Skill Level

NOC 13200 – Customs, Ship and Other Brokers
NOC 13201 – Production and Transportation Logistics Coordinators
NOC 12102 – Procurement and Purchasing Agents/Officers

  • Expediter
  • Customs Officer
  • Purchasing Clerk
  • Purchasing and Inventory Management Coordinator
  • Shipping Coordinator
  • Transportation Coordinator
  • Cargo/Freight Agent
    • Provide direct supervision to shippers/receivers and other warehouse staff
    • Provide guidance and direction to warehouse and logistics staff as required
    • Ensure safety and efficiency of logistics processes completed by shippers/receivers and warehouse staff
    • Minimum 1 year of experience as a Shipper/Receiver is often required
    • High School Diploma often required; extra training may be considered an asset

Foundational Skill Level

NOC 75101 – Material Handlers
NOC 65102 – Store Shelf Stockers, Clerks, and Order Fillers

  • Preloader
  • Order Picker
  • Package Handler
  • Forklift Operator
  • Freight Handler/Loader/Unloader
  • Labourer – Warehouse/Storage/Material Handling
  • Loader/Unloader
  • Packer – Material Handling
  • Pick-Up Machine Operator
  • Pallet Lift/Loader Operator; Pallet Truck Operator; Palletizer Operator
  • Stacker; Stacker Operator; Stacking Machine Tender
  • Stock Helper; Stock-Keeper Helper; Stockpiler
  • Storage Person
  • Warehouse Worker/Helper
    • Transport raw materials, finished products, and packaging materials throughout the facility and warehouse manually or with powered equipment
    • Prepare customer orders
    • Feed flattened boxes into forming machines to construct containers
    • Move filled containers from conveyors and manually pack goods into bags, boxes, or other containers
    • Clean work areas and equipment
    • Check packaging for basic quality defects
    • Assist other warehouse workers, including shipping/receiving by moving products around the warehouse
    • No experience required
    • Some High School education may be considered an asset

Semi Skill Level

NOC 94143 – Testers and Graders, Food and Beverage Processing
NOC 14402 – Production Logistics Workers
NOC 14403 – Purchasing and Inventory Control Workers
NOC 14400 – Shippers and Receivers

  • Warehouse Shipper/Associate
  • Shipping/Receiving Clerk
  • Order Desk Attendant
  • Shipping Clerk/Checker
  • Food and Beverage Control Clerk – Inventory
  • Food Controller – Inventory
  • Inventory Planner/Clerk
  • Procurement Clerk
  • Freight Receiver/Receiver Clerk/Shipper/Checker
  • Stock Handler/Receiver
  • Warehouse Shipper/Receiver/Receiving Clerk
  • Milk Receiver-Tester
  • Produce Tester – Food and Beverage Processing
    • Inspect incoming goods, products, and materials
    • Prepare inventory reports, including order and intake forms
    • Operate various machinery and equipment as required to prepare products for shipment
    • Experience as a Material Handler/Order Picker may be required
    • Some High School education may be considered an asset

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